Last updated 8 November 2026
Acceptable use policy
This policy says what you may send through Manzo. It is part of our terms of service.
This page is a draft. Our lawyer has not reviewed it yet. We will remove this notice when that is done.
What you can send
- Transactional email that your own users trigger, such as sign-in codes, receipts and account notices.
- Marketing email to people who agreed to hear from you.
What you cannot send
- Cold outreach, meaning email to people who did not ask to hear from you.
- Email to bought, rented or scraped lists.
- Phishing, malware or links to either.
- Email that misleads people about who sent it, including forged headers and domains you do not control.
- Anything illegal where you or your recipient are.
- Harassment, threats or sexual content involving minors.
Rules for marketing email
- You confirm that your contacts gave consent when you import them.
- Every marketing email carries a one-click unsubscribe and your company's postal address.
- We never send to an address on your suppression list. Bounces, complaints and unsubscribes join it automatically.
Limits that pause sending
| What we measure | Limit | What happens |
|---|---|---|
| Bounce rate | Above 2% over 7 days, once a stream has sent 1,000 emails | Marketing pauses. Transactional keeps sending and we alert you. |
| Complaint rate | Above 0.1% over 7 days, once a stream has sent 1,000 emails | Marketing pauses. Transactional keeps sending and we alert you. |
| Sudden volume | 10 times the usual volume in 10 minutes, once a stream has sent 500 emails in that time | That stream pauses and we alert you. |
If you break these rules
We pause the sending involved and contact you. We work with you to fix the cause, such as cleaning a list, before sending resumes. We close accounts that keep breaking the rules.
Report abuse
If you received unwanted email sent through us, email hello@amp10.company and include the message headers. We will look into it.